Is there an “app” for your library?

Public library technology is a pretty big topic, as we on the study team try to make clear all the time with people outside the library world. It’s more than a computer on a desk – it’s a fast Internet connection, it’s digital content, it’s patron technology training, and it’s library staff to maintain some or all of these components. So, we ask ourselves – and others ask us – many things that aren’t on the survey (otherwise it would be longer than it already is) and aren’t collected anywhere else (yet).

One of these questions recently is: how many libraries offer mobile Web applications? I was reminded of this question, and my inability to answer it, when I saw last Friday’s Tweet from the Enoch Pratt Free Library in Baltimore. Then, later in the day, I ran across the Pew Internet & American Life Project report “The Rise of Apps Culture,” which finds that 35% of adults have cell phones with apps, but only two-thirds (or 24% of American adults) of those who have apps actually use them.

Now, there are a few places I know of that talk about the topic like “On the Move with the Mobile Web: Libraries and Mobile Technologies” (PDF) from Library Technology Reports and “There’s An App for That! Libraries and Mobile Technology: An Introduction to Public Policy Considerations” from the ALA Office for Information Technology Policy (both recommended reading, and I’m sure there’s more out there), but I’d love to hear from folks here if they have an app and what their experience has been.

How is the library experience the same or different from what Michele McClellan posits for news organizations? I was most struck by this line in her post: “Apps are software that runs on mobile phones, so launching a mobile app is a software development project—which is pretty different from most other products from news organizations (including web sites).” She suggests news organizations look first to other mobile applications – including mobile web, email and texting.

(BTW, we DO know from a new question added to the survey last year that less than half (41%) of libraries do NOT offer (figure c-21) library social networking (e.g., blogs, Flixster, Goodreads) to their patrons. (Which suggests that a majority of public libraries DO offer social networking.) Who leads the pack? The Old Line State (aka Maryland) with 62% (table 114) of libraries reporting they offer this service in the library. Seventy-two percent of libraries offer digital or virtual reference, up from 58% in the 2006-2007 report.)

Send us your comments…

New resource from Alabama Virtual Library…and a question

People who know me know that I am not the numbers cruncher on our team. Over the years, I’ve become much more adept at reading spreadsheets, interpreting what I’m reading and asking good questions about what it all means. But, like many of my librarian colleagues, I prefer to think about effective practices and how I can best share these widely.

So, one of the things I look forward to doing in this space is sharing library technology uses that I like, linked to a data point and/or a question that hopefully will surface more examples and feedback. One that caught my eye recently was an AP news story about a new resource from the Alabama Virtual Library. Academic and public libraries worked together to compile information for the Gulf Oil Spill Resources page, according to Gregory Fitch, executive director of the Alabama Commission on Higher Education.

There are several things that I like about this resource…and like more generally about the AVL.

1. It helps readers/researchers AND encourages use of the AVL electronic resources by curating and featuring a topical resource. Like an old-school library bulletin board, physical book display or other pathfinder, it directs people’s attention and encourages them to dip into information resources they might not otherwise see or use.
2. They publicized it!
3. They encourage users to thank their legislators for funding the AVL, and link people over to the Find Your Legislator by Zip Code page.

I also used to enjoy perusing their stats and advocacy resources, but I don’t see these on the new site (yet?).

Ninety-five percent of public libraries (Fig. c-21) report they provide licensed databases to the public. Now, considering that all 50 state library agencies bought statewide database licenses for their public libraries (as of FY2008 at least), it should be 100% in our report. This raises one of my personal questions from the survey data: Why is it that only five states (DE, MD, NV, SC and WY, plus the District of Columbia) report 100% of library outlets provide licensed databases? Is it that some percentage of libraries in the other states:

1. Only report licensed databases they purchase/provide access to (rather than those brokered by the state library)
2. Don’t have the capacity to offer the statewide licensed databases inside the library for some reason?
3. Aren’t aware of the statewide licensed databases (and subsequently are not promoting them to their patrons)?
4. Other?

Nationwide, expenditures on statewide database licensing grew tremendously over the past decade. The State Library Agencies: Fiscal Year 2008 report from the Institute of Museum and Library Services tells us spending on such licenses more than doubled (in constant 2008 dollars) – going from $31.8 million in 1999 to $65.9 million in 2008.

Spurred in part by the massive cuts in Pennsylvania’s shared resources(Ask Here PA eliminated, 57%+ cut in the POWER library and more), I’ve been thinking more about how I can write and talk more successfully about these leveraged technology resources so that they are more visible – and hopefully less likely to be de-funded. I was purposeful in talking about the disproportionate impact on lower-income communities in my interview with the Pittsburgh Post-Gazette’s Bob Hoover (who has written thoughtfully about libraries often in my 10 years at ALA – thanks Bob!). Here’s the quote I’m perhaps most proud of: “These actions are penny wise, but pound foolish,” Ms. Clark said. “By cutting off shared services, Pennsylvania has increased the gap between affluent and less affluent resources.” (Although I meant “affluent and less affluent communities.”)

Another early attempt to show the accumulated funding cuts can be seen in this year’s report (page 11). How do YOU raise awareness of these digital resources and show the benefits of statewide and/or regional licenses? Do you encourage them to thank their legislators on your virtual branch?