Public libraries, the digitally disadvantaged, and the “Connect to Compete” program

In my January 6, 2012 blog I wrote that we would continue the conversation about rural high-speed broadband deployment and access. Traci Avet’s comments, in her January 9 reply to that blog, noted that policymakers need solid and immediate plans to achieve broadband goals. One such program to monitor is the Federal Communication Commission’s collaboration with Connect to Compete.

Connect to Compete “is a private and non-profit sector partnership to promote broadband adoption and improve outcomes in disadvantaged communities.” The program will offer $9.95/month (plus tax) Internet service to “available households with at least one child eligible for the free National School Lunch Program.”

The program will also offer reduced prices for computers, and Best Buy’s Geek Squad will offer basic digital literacy training in 20 cities around the country. The program is slated for implementation September 2012. Although digital training will be done in cities, one assumes that these targeted disadvantaged communities and households will be in both rural and urban settings.

But, there are digitally disadvantaged communities and households that need digital training in both large urban areas and in rural areas. Indeed, a recent blog post by Craig Settles described a host of broadband infrastructure issues affecting urban areas in the U.S. And while Tables 21 and 22 in the Public Library Funding and Technology Access Survey (PLFTAS) document the extent to which residents relying on rural public libraries are handicapped in their use of and access to broadband and the quality of broadband access, there is plenty of room for high-speed broadband improvement in both rural and urban areas.

A careful read of the information posted on the Connect to Compete website finds a reference to PLFTAS study findings justifying the need for the program and then states:

[FCC] Chairman Genachowski’s proposal would enable thousands of more libraries to host in-person, basic digital literacy training programs…. Together, these new library and school literacy courses and instructors would form a new “Digital Literacy Corps,” an idea first discussed in the National Broadband Plan.

How, exactly, the Connect to Compete program might (1) enable thousands of more libraries to host in-person, basic digital literacy training programs, (2) leverage the broadband work public libraries have already done and the lessons they have already learned, and (3) incorporate findings from the many $4 billion National Telecommunications and Information Administration (NTIA) Broadband Technology Opportunity Program’s (BTOP) project awards – many of which are targeted at digitally disadvantaged communities and households – is unclear.

Any comments and clarifications from librarians, library associations, Connect to Compete staff, Federal policymakers and other interested parties on how, specifically, Connect to Compete plans on collaborating with and leveraging the high-speed broadband work and training with which public libraries are already involved would be most welcome.

In the meantime, we will continue to monitor the Connect to Compete program as it evolves and we will be discussing the importance of digital training for increased high-speed broadband deployment and use for both urban and rural settings.

Welcome to the toll-free bridge over the digital divide

It was good to read the announcement for the launch of the Broadband Technology Opportunity Program (BTOP) grant project at the Simla branch of the Elbert County (CO) Library District. The grant provides for a new mobile computer lab and accessible computer station. The mobile lab has been developed to provide training opportunities to improve job-related computer and Internet skills.

Thankfully, as the unemployment rate again inches up, another public library is able to expand its “safety net” to the community. In addition to the computers, the grant provides the basic technology training that, for many people, is their first introduction to using a computer.

As reported in the new 2010-2011 Public Library Funding & Technology Access Study, 87.4 percent of Colorado libraries report providing technology training for the public. This matches the overall average for this year’s study. Here’s how it breaks out nationally by type of training:

PUBLIC LIBRARY OUTLETS OFFERING FORMAL OR INFORMAL TECHNOLOGY TRAINING AVAILABILITY, BY METROPOLITAN STATUS

Metropolitan Status

Training Availability

Urban

Suburban

Rural

Overall

Offers formal technology training classes

58.8%

46.6%

25.2%

38.0%

Offers one-on-one technology training sessions by appointment

29.2%

30.9%

25.9%

28.1%

Offers informal point-of-use assistance

79.4%

80.5%

77.3%

78.8%

Offers online training material

40.2%

34.9%

22.4%

29.5%

Does not offer any technology training

7.6%

10.7%

15.6%

12.7%

Nationally, libraries report that assistance for job-seekers continue to be the most in-demand technology service. In the recent study, over 89 percent of Colorado libraries report providing access to jobs databases and other job resources. Thanks to the BTOP grant, many more job-seeking residents will be able to benefit from library services and staff expertise.

The Colorado BTOP project, titled “Bridging Colorado’s Great Digital Divide,” involves public, school, and tribal libraries, and will benefit 76 communities. In addition to the BTOP stimulus funds, the grant is supported with funding from the Bill & Melinda Gates Foundation and matching funds from the Library District.

Kudos to the library for getting the Elbert County Farm Bureau Federation to donate ice cream sundaes for the upcoming project open house. Hope there are lots of moist towelettes close by!